Citizenship Charter
Our commitment to transparent, respectful, timely and accountable public service.
Service Overview
Clear standards for public service delivery
Respectful Service
Professional, fair and courteous communication.
Clear Information
Accurate guidance about requirements and responsible branches.
Timely Handling
Requests processed according to available standards and procedures.
Privacy and Security
Responsible handling of personal and official information.
Complaint Channels
Clear methods for reporting service concerns.
Citizen Responsibility
Provide truthful, complete and relevant information.
Process
How to access this service
Select the right service
Identify the relevant branch or online service.
Provide complete details
Submit accurate information and required documents.
Keep references
Retain copies, dates and reference numbers.
Use feedback channels
Report unresolved service issues respectfully and clearly.